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Privacy Policy

This Privacy Policy describes how Helping Hands Isle Of Anglesey collects, uses, and protects your personal information. We are committed to ensuring your privacy and protecting your data.

1. Information We Collect

We collect personal information from you when you use our website, request our services, or communicate with us. The types of information we may collect include:

  • Personal Identification Information: Your name, address, phone number, and email address.
  • Service-Related Information: Details about the services you are interested in or have requested.
  • Payment Information: Credit card details or other payment information necessary for processing payments.
  • Website Usage Data: Information about how you use our website, including your IP address, browser type, and pages visited.
  • Communications: Records of your communications with us, including emails, phone calls, and messages.

2. How We Use Your Information

We use your personal information for the following purposes:

  • Providing Services: To deliver the services you have requested, including house cleaning, sitting/companionship, and odd jobs.
  • Communication: To communicate with you about your service requests, appointments, and other relevant information.
  • Payment Processing: To process payments for the services we provide.
  • Improving Our Services: To analyze website usage data and feedback to improve our services and customer experience.
  • Marketing: To send you promotional materials and updates about our services, where permitted by law. You can opt-out of these communications at any time.
  • Legal Compliance: To comply with legal obligations and respond to legal requests.

3. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures to protect it from unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption: Using encryption to protect sensitive data during transmission and storage.
  • Access Controls: Limiting access to personal information to authorized personnel only.
  • Regular Security Assessments: Conducting regular security assessments to identify and address potential vulnerabilities.
  • Secure Storage: Storing personal information on secure servers and databases.

4. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce our agreements. When we no longer need your personal information, we securely delete or anonymize it.

5. Sharing Your Information

We may share your personal information with the following categories of recipients:

  • Service Providers: Third-party service providers who assist us in providing our services, such as payment processors and IT support.
  • Legal Authorities: Government agencies or law enforcement officials when required by law or to protect our legal rights.
  • Business Partners: Trusted business partners who offer complementary services that may be of interest to you, with your consent.

We require all third parties to respect the security of your personal information and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

6. Your Rights

You have the following rights regarding your personal information:

  • Access: You have the right to request access to the personal information we hold about you.
  • Correction: You have the right to request that we correct any inaccurate or incomplete personal information.
  • Deletion: You have the right to request that we delete your personal information, subject to certain exceptions.
  • Objection: You have the right to object to the processing of your personal information for marketing purposes.
  • Restriction: You have the right to request that we restrict the processing of your personal information in certain circumstances.
  • Portability: You have the right to request that we provide your personal information in a structured, commonly used, and machine-readable format.

To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.

7. Cookies and Tracking Technologies

Our website uses cookies and other tracking technologies to enhance your browsing experience and collect information about how you use our site. You can control cookies through your browser settings. Please refer to our Cookie Policy for more information.

8. Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review the privacy policies of any third-party websites you visit.

9. Children’s Privacy

Our services are not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe that we have inadvertently collected personal information from a child, please contact us immediately, and we will take steps to delete the information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post any changes on our website and update the effective date. Your continued use of our services after the effective date constitutes your acceptance of the revised Privacy Policy.

11. Contact Information

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

  • Phone: [Insert Phone Number]
  • Email: [Insert Email Address]
  • Address: [Insert Business Address]

Thank you for trusting Helping Hands Isle Of Anglesey with your personal information. We are committed to protecting your privacy and providing you with excellent service.